Privacy policy
Last updated: 27 June 2026
This Privacy Policy explains how Mr. Olevs collects, uses, stores, shares and protects personal information when you visit our website, place an order, contact us, subscribe to marketing communications or interact with our services.
Mr. Olevs is operated by Vollpe Marketing LTD (UK), Company Number: 891093, with commercial address at PINNACLE HOUSE BUSINESS CENTRE, LINLITHGOW BRIDGE, GROUND AND FIRST FLOOR. LINLITHGOW, WEST LOTHIAN. UNITED KINGDOM EH49 7SF.
For privacy questions, contact us at help@mrolevs.com.
1. Data controller
For the purposes of applicable data protection laws, including UK GDPR, EU GDPR and applicable United States privacy laws, Vollpe Marketing LTD (UK) is the data controller responsible for the personal information processed through Mr. Olevs.
2. Personal information we collect
We may collect the following categories of personal information:
Identity information: name, billing name, shipping name and account details, where applicable.
Contact information: email address, billing address, shipping address and customer service communications.
Order information: products purchased, order number, delivery details, return requests, refund requests and transaction history.
Payment information: payment confirmation, billing details and limited payment-related information. Full card details are processed by payment service providers and are not stored directly by Mr. Olevs.
Technical information: IP address, device type, browser type, operating system, referring URLs, pages viewed, session activity, approximate location derived from IP address and website interaction data.
Marketing information: email marketing preferences, consent status, communication preferences and interaction with marketing messages.
Customer support information: messages, attachments, photos, videos or documents you voluntarily send to us when contacting support.
Compliance information: information required to prevent fraud, comply with tax obligations, respond to legal requests, protect our rights and comply with applicable laws.
3. Purposes and legal bases for processing
We process personal information for the following purposes and legal bases:
To process and fulfil orders, including payment confirmation, shipping, delivery, customer communication, returns and refunds. Legal basis: performance of a contract.
To provide customer support and respond to enquiries. Legal basis: performance of a contract and legitimate interests.
To send order confirmations, shipping updates, return updates and service messages. Legal basis: performance of a contract.
To comply with tax, accounting, consumer protection, legal and regulatory obligations. Legal basis: legal obligation.
To detect, prevent and investigate fraud, abuse, security incidents, chargebacks and misuse of our website. Legal basis: legitimate interests and legal obligation.
To improve our website, products, customer experience, logistics and internal processes. Legal basis: legitimate interests.
To send marketing communications where permitted. Legal basis: consent, or legitimate interests where allowed by applicable law.
To use cookies, analytics and advertising technologies. Legal basis: consent where required by law, and legitimate interests where permitted by law.
To personalise website experience and measure campaign performance. Legal basis: consent where required by law, and legitimate interests where permitted by law.
To establish, exercise or defend legal claims. Legal basis: legitimate interests and legal obligation.
4. Cookies and tracking technologies
Mr. Olevs may use cookies and similar technologies to operate the website, remember preferences, analyse traffic, improve performance, personalise content and measure advertising.
Some cookies are strictly necessary for the website to function. Other cookies, such as analytics and advertising cookies, may require consent depending on your location.
Where required by law, you will be shown a cookie notice or consent tool allowing you to accept, reject or manage non-essential cookies.
You can also control cookies through your browser settings. Blocking some cookies may affect website functionality.
5. Sharing personal information with third parties
We may share personal information with trusted third-party categories only where necessary for the purposes described in this Privacy Policy.
These categories may include:
Payment processors and fraud-prevention providers.
Shipping carriers, fulfilment centres, warehouses and logistics partners.
E-commerce platform providers and website hosting providers.
Customer support tools and communication providers.
Email marketing and advertising platforms.
Analytics and performance measurement providers.
Professional advisers, accountants, auditors, insurers and legal advisers.
Regulators, public authorities, courts, law enforcement or other parties where required by law.
We do not name specific vendors in this policy because service providers may change over time. We do not sell personal information for money. However, some advertising or analytics cookies may be considered “sharing”, “targeted advertising” or similar activity under certain United States state privacy laws. Where applicable, you may have the right to opt out.
6. International transfers
Because Mr. Olevs serves customers in the United Kingdom, the United States and the European Union, and because we operate with international suppliers, fulfilment partners and technology providers, your personal information may be processed outside your country of residence.
Where required by applicable data protection law, we use appropriate safeguards for international transfers, such as contractual protections, adequacy mechanisms or other legally recognised safeguards.
7. Data retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, returns, refunds, fraud prevention, legal compliance, tax records, accounting, dispute resolution and enforcement of agreements.
When information is no longer required, we will delete, anonymise or securely restrict it, unless we are legally required or permitted to keep it.
8. Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
9. Your privacy rights
Depending on your location, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request restriction of processing.
Object to certain types of processing.
Request data portability.
Withdraw consent where processing is based on consent.
Opt out of marketing communications.
Opt out of certain targeted advertising, sale or sharing activities where applicable under United States state privacy laws.
Appeal a decision regarding a privacy request where applicable by law.
To exercise your rights, contact help@mrolevs.com.
We may need to verify your identity before responding to a privacy request. We will respond within the period required by applicable law.
10. Marketing communications
If you subscribe to marketing communications, we may send you promotional emails, offers and updates.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting help@mrolevs.com.
Transactional emails about orders, delivery, returns, refunds or account activity are not marketing emails and may still be sent when necessary.
11. Children’s privacy
Mr. Olevs does not knowingly collect personal information from children under the age required for valid consent in the customer’s jurisdiction.
If you believe a child has provided personal information to us, contact help@mrolevs.com and we will take appropriate steps.
12. Data Protection Officer
Mr. Olevs has not appointed a formal Data Protection Officer unless required by applicable law. Privacy enquiries and data protection requests should be sent to help@mrolevs.com.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or business operations.
The updated version will be posted on our website with a new “Last updated” date.
14. Contact for privacy matters
Mr. Olevs
Vollpe Marketing LTD (UK)
Company Number: 891093
Email: help@mrolevs.com
Commercial address: PINNACLE HOUSE BUSINESS CENTRE, LINLITHGOW BRIDGE, GROUND AND FIRST FLOOR. LINLITHGOW, WEST LOTHIAN. UNITED KINGDOM EH49 7SF