Refund policy
Last updated: 27 June 2026
This Return and Refund Policy applies to purchases made from Mr. Olevs. Mr. Olevs is operated by Vollpe Marketing LTD (UK), Company Number: 891093, with commercial address at PINNACLE HOUSE BUSINESS CENTRE, LINLITHGOW BRIDGE, GROUND AND FIRST FLOOR. LINLITHGOW, WEST LOTHIAN. UNITED KINGDOM EH49 7SF.
Mr. Olevs operates as a dropshipping store. Some products may be shipped from international suppliers or fulfilment centres, which may result in extended delivery times.
1. Return window
Mr. Olevs offers a 30-day return request window from the date your order is delivered.
This policy separates:
Change-of-mind returns: when you no longer want the product, ordered the wrong item, or changed your mind.
Defective, damaged, incorrect or non-compliant products: when the item arrives damaged, defective, not as described, or different from what you ordered.
This 30-day policy does not limit any mandatory consumer rights you may have under applicable laws in the United Kingdom, the United States, the European Union, or your local jurisdiction.
2. Change-of-mind returns
You may request a change-of-mind return within 30 days of delivery.
To be eligible, the product must be:
Unused and in the same condition in which you received it.
Returned with its original packaging, labels, tags, accessories, manuals and protective materials, where applicable.
Free from signs of wear, damage, washing, alteration, perfume, stains or misuse.
For hygiene, safety and fraud-prevention reasons, we may refuse returns that do not meet these conditions.
Customers are responsible for the return shipping costs for change-of-mind returns, unless applicable law requires otherwise.
3. Defective, damaged or incorrect products
If your product arrives defective, damaged, incomplete, incorrect or materially different from the product description, contact us as soon as possible at help@mrolevs.com.
Please include:
Your full name.
Your order number.
A clear description of the issue.
Photos or videos showing the defect, damage or incorrect item.
A photo of the shipping label and packaging, if relevant.
We will review the information and provide the next steps. Depending on the case, we may offer a replacement, refund, store credit, or another remedy required by applicable consumer law.
For defective, damaged, incorrect or non-compliant products, return shipping may be handled according to the applicable consumer law in your country or state. Where the law requires Mr. Olevs to cover or reimburse reasonable standard return shipping costs, we will do so. In other cases, customers may be responsible for return shipping costs.
4. Non-refundable products
The following products are not eligible for refund unless they are defective, damaged, incorrect, or unless applicable law requires otherwise:
Personalised or custom-made products.
Perishable goods.
Digital products or downloadable content.
Products sealed for hygiene or health protection reasons once opened or unsealed.
Used products, worn products, washed products, altered products, or products returned without original packaging, tags or accessories.
Items damaged by misuse, improper handling, incorrect care, or normal wear and tear.
5. How to request a return
To request a return, email help@mrolevs.com within 30 days of delivery.
Your email must include your order number, full name, reason for return and, when applicable, photos or videos of the issue.
Our support team will review your request and confirm whether the return is approved.
If approved, we will provide return instructions by email.
Do not send any product back before receiving return instructions from Mr. Olevs. Returns sent without prior approval may be refused.
The customer is responsible for ensuring that returned products are securely packaged and shipped using a reliable service. We recommend using a tracked shipping method, as Mr. Olevs is not responsible for returned items lost in transit before they are received.
6. Refund processing
Once your return is received and inspected, we will notify you by email whether the refund has been approved or refused.
If approved, refunds will be issued to the original payment method used at checkout, unless store credit or another solution is agreed or required by law.
Refunds are processed within the time required by applicable law after the returned product is received or after valid proof of return is provided. Your bank, card issuer or payment provider may take additional time to make the funds available in your account. This additional processing time is outside the control of Mr. Olevs.
Original shipping charges, customs duties, import taxes, currency conversion fees and payment provider fees may not be refundable unless required by applicable law.
7. Exchanges
Exchanges may be offered depending on product availability. Because Mr. Olevs operates through dropshipping and international fulfilment, the availability of replacement products may vary.
If the requested replacement is unavailable, we may offer a refund, store credit or another suitable solution in accordance with applicable law.
8. Late or missing refunds
If your refund has been approved but you have not received it, please first check your bank account and contact your card issuer or payment provider.
If you have done this and still have not received your refund, contact us at help@mrolevs.com.
9. Contact
For return and refund requests, contact:
Mr. Olevs
Email: help@mrolevs.com
Commercial address: PINNACLE HOUSE BUSINESS CENTRE, LINLITHGOW BRIDGE, GROUND AND FIRST FLOOR. LINLITHGOW, WEST LOTHIAN. UNITED KINGDOM EH49 7SF