Shipping policy
Last updated: 27 June 2026
This Shipping Policy explains how orders are processed, shipped and delivered by Mr. Olevs.
Mr. Olevs is operated by Vollpe Marketing LTD (UK), Company Number: 891093, with commercial address at PINNACLE HOUSE BUSINESS CENTRE, LINLITHGOW BRIDGE, GROUND AND FIRST FLOOR. LINLITHGOW, WEST LOTHIAN. UNITED KINGDOM EH49 7SF.
Mr. Olevs operates as a dropshipping store. Products may be shipped from international suppliers, warehouses or fulfilment centres. This may result in extended delivery times and multiple packages for the same order.
1. Regions served
Mr. Olevs ships to customers in:
United Kingdom.
United States.
European Union.
Availability may vary depending on the product, destination, carrier restrictions, customs rules and supplier capacity.
2. Processing time
Order processing time is up to 72 business hours after payment confirmation.
Processing time includes order verification, supplier processing, product handling and preparation for shipment.
Processing does not include weekends, public holidays, customs delays, carrier delays or exceptional circumstances outside our reasonable control.
3. Estimated delivery time
Estimated delivery time is up to 18 business days after order processing.
Delivery times are estimates and not guaranteed delivery dates.
Because Mr. Olevs uses dropshipping and international fulfilment, delays may occur due to customs inspections, international logistics, carrier disruptions, weather conditions, holidays, high demand, incorrect address information or supplier delays.
4. Shipping methods
Mr. Olevs may use standard shipping, tracked shipping or international shipping services depending on the product, supplier and destination.
Specific carriers may vary and are not guaranteed unless expressly stated at checkout.
5. Tracking
When tracking is available, a tracking number or tracking link will be sent by email after the order has been shipped.
Tracking information may take time to update after the label is created or after the package enters the carrier network.
For international shipments, tracking may update less frequently while the package is in transit between countries or undergoing customs processing.
6. Multiple packages
Items in the same order may be shipped separately because products may come from different suppliers or fulfilment centres.
If your order arrives in multiple packages, each package may have a different tracking number and delivery date.
7. Customs, duties and taxes
International orders may be subject to customs duties, import taxes, VAT, sales tax, clearance fees or other government charges.
These charges are the responsibility of the customer unless the checkout clearly states otherwise.
Mr. Olevs is not responsible for delays caused by customs authorities, import inspections, unpaid import charges or local tax requirements.
If a customer refuses to pay customs duties, import taxes or clearance fees, the package may be delayed, returned, abandoned or destroyed. In such cases, refunds may be limited by carrier charges, supplier charges, return costs or applicable law.
8. Incorrect or incomplete address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Mr. Olevs is not responsible for delays, failed delivery, lost packages, return-to-sender shipments or additional costs caused by incorrect, incomplete or outdated address information provided by the customer.
If you notice an address error, contact help@mrolevs.com immediately. We cannot guarantee that changes can be made after an order has been submitted or processed.
If an order is returned due to an incorrect or incomplete address, the customer may be responsible for reshipping costs or other costs permitted by applicable law.
9. Delayed orders
If your order is delayed beyond the estimated delivery time, contact help@mrolevs.com with your order number.
We will review the tracking information, contact the supplier or carrier where appropriate, and provide the next steps.
Delays caused by customs, carriers, holidays, supplier disruptions, natural events, public emergencies or circumstances outside our reasonable control do not automatically qualify for cancellation or refund unless required by applicable law.
10. Lost packages and orders not received
If your tracking shows that the order was not delivered or appears lost, contact help@mrolevs.com.
We may ask for confirmation of your shipping address, tracking details and any communication from the carrier.
If the package is confirmed lost after investigation, we may offer a replacement, refund, store credit or other solution required by applicable law.
If tracking shows the package was delivered, but you did not receive it, please check with household members, neighbours, building reception, local delivery office or the carrier before contacting us. We may require supporting information to investigate.
11. Damaged packages
If your order arrives damaged, contact help@mrolevs.com as soon as possible.
Please include:
Your order number.
Photos or videos of the damaged product.
Photos of the packaging and shipping label.
A description of the issue.
We will review the case and provide the next steps according to our Return and Refund Policy and applicable consumer law.
12. Refused delivery
If a delivery is refused by the customer, not collected, or returned due to failure to pay customs charges or provide required information, the customer may be responsible for return costs, reshipping costs, supplier charges or other costs permitted by applicable law.
13. Contact
For shipping questions, contact:
Mr. Olevs
Email: help@mrolevs.com
Support hours for seasonal enquiries: 24 hours a day, 7 days a week
Support hours for order, delivery, return, refund and privacy matters: 8:00 am to 6:00 pm in the applicable local time zone of the customer’s country
Commercial address: PINNACLE HOUSE BUSINESS CENTRE, LINLITHGOW BRIDGE, GROUND AND FIRST FLOOR. LINLITHGOW, WEST LOTHIAN. UNITED KINGDOM EH49 7SF